Job ProfileWhite and Brown Goods Engineering

White and Brown Goods cover various household appliances in people’s homes. So for instance white goods are larger items such as washing machines, fridges, dishwashers etc whilst brown goods cover smaller electronic equipment such as media players, TVs and DVD players.

As a White/Brown Goods Engineer you’ll be helping the public to install equipment and resolve problems and break-downs, using your excellent customer service skills.

You might be working for a large retail organisation that sells the equipment, or directly for the product manufacturer. In either role you’ll be in people’s homes to set up their products and carry out fault finding and fixing when things go wrong.

As well as working directly with the customer, you’ll also have to feedback to manufacturers or suppliers on product performance. It’s important that you can understand technical drawings and instructions, and can get to grips with the complex workings of all these types of equipment.

Because you’ll be working in customers’ homes, being able to work professionally and in line with all Health & Safety regulations is also essential.

Training/ Qualifications

You’ll start out in this industry with a recognised apprenticeship to gain NVQ/SVQ level 3 – if you can’t do an apprenticeship you’ll need to gain the Level 3 qualification separately.

You may need to take additional training to prove you understand and can meet regulations relevant to this industry. Specific product training will also be carried out to ensure you are competent in the products or equipment you’re working with.

Progression opportunities

After you’ve gained experience you could move into managerial or supervisory roles where you’ll be responsible for a team of engineers or a number of projects .